MG 7 Year / Unlimited KM Warranty | Bendigo

Warranty Cover

Guarantees repair replacement or adjustment, free of charge, by an authorised repairer, of any part which fails during the warranty period, as a result of a manufacturing or material defect.

Guarantees paintwork repairs to defects such as blistering, peeling, cracking, discoloration or staining of the visible painted surface of the vehicle body panels occurring as a result of manufacturing or material defect.

Guarantees all 'wear and tear' items, excluding tyres and batteries that are subject to failure as a result of a manufacturing or material defect during the first 12 months of the Warranty period or prior to the first scheduled chargeable main service, whichever is sooner.

Guarantees any parts replaced under the terms of the warranty for the balance of the warranty period.

The Australian Consumer Law

The SAIC contractual warranty provided in Australia by SAIC Motors Australia PTY LTD is in addition to the rights and remedies that consumers may have under the Competition and Consumer Act 2010 (and in particular the Australian Consumer Law (ACL)) and other applicable Commonwealth, State and Territory legislation. In particular, a consumer may have rights under the ACL to a repair, refund or replacement, even in circumstances where for whatever reason the SAIC Motor contractual warranty is invalid or is otherwise not available.

The contractual warranty does not affect any statutory rights or remedies, except to the extent that their application may be lawfully excluded.

Warranty Statement^{^}

ICE (INTERNAL COMBUSTION ENGINE) VEHICLES

7 YEAR UNLIMITED WARRANTY PERIOD - PRIVATE / GENERAL FLEET AND GOVERNMENT VEHICLES - FOR NON-COMMERCIAL USAGE

Commences on the day the vehicle is first registered or the date of sale to its first owner whichever is the sooner and is irrespective of change of ownership. The vehicle is covered for a period of 7 years and Unlimited Kilometers and excludes vehicles used for a commercial use.

^7 YEAR OR 160,000KMS (WHICHEVER COMES FIRST) WARRANTY PERIOD - PRIVATE / GENERAL FLEET AND GOVERNMENT VEHICLES - FOR COMMERCIAL USE

The warranty terms provided on commercial use vehicles is covered for a period of 7 years or 160,000kms whichever comes first.

The Warranty Commences on the day the vehicle is first registered or the date of sale to its first owner whichever is the sooner and is irrespective of change of ownership.

The 7 Year or 160,000 Kilometre Warranty (whichever occurs first) applies to vehicles used at any time during the warranty period for Commercial Use, this would include but is not limited to vehicles used for Rental purpose, Taxi, Courier vehicle, Driving School vehicle, Hire Car or Bus and Tour vehicle.

EV & HYBRID VEHICLES

Commences on the day the vehicle is first registered or the date of sale to its first owner whichever is the sooner and is irrespective of change of ownership. The vehicle is covered for a period of 7 years and Unlimited Kilometres and 7 years and Unlimited Kilometres Battery Warranty.

^7 YEAR OR 160,000KMS (WHICHEVER COMES FIRST) WARRANTY PERIOD - PRIVATE / GENERAL FLEET AND GOVERNMENT VEHICLES - FOR COMMERCIAL USE

The warranty terms provided on commercial use vehicles is covered for a period of 7 years or 160,000kms whichever comes first.

The Warranty Commences on the day the vehicle is first registered or the date of sale to its first owner whichever is the sooner and is irrespective of change of ownership.

The 7 Year or 160,000 Kilometre Warranty (whichever occurs first) applies to vehicles used at any time during the warranty period for Commercial Use, this would include but is not limited to vehicles used for Rental purpose, Taxi, Courier vehicle, Driving School vehicle, Hire Car or Bus and Tour vehicle.

Warranty Start Date

In all cases, the contractual warranty commences upon the registration of the vehicle. This then becomes the contractual warranty start date as entered by the dealer to MG Motor System.

Warranty End Date

The warranty will expire at midnight the date before the warranty start date, seven (7) years after the warranty start date. For example, Warranty Start Date 01/07/2014 identifies a Warranty End Date 01/07/2021.

Anti Perforation Warranty

ICE (INTERNAL COMBUSTION ENGINE) VEHICLES

MG Warranty provides a seven (7) year anti-perforation unlimited kilometre warranty defined as rust through corrosion of the painted metal body panels from the inside or underside of the panels occurring as a result of faulty workmanship or materials used during the original manufacturing process of the vehicle. Details of the inspections must be recorded in the service handbook duly completed at the time of the periodic inspection visits is required for any claims under the Anti-Perforation Warranty.

EV & HYBRID VEHICLES

MG Warranty provides a seven (7) year anti-perforation unlimited kilometre warranty defined as rust through corrosion of the painted metal body panels from the inside or underside of the panels occurring as a result of faulty workmanship or materials used during the original manufacturing process of the vehicle. Details of the inspections must be recorded in the service handbook duly completed at the time of the periodic inspection visits is required for any claims under the Anti-Perforation Warranty.

Paint Warranty

ICE (INTERNAL COMBUSTION ENGINE) VEHICLES

SAIC vehicles are guaranteed by the manufacturer against any defect in the original paintwork for a period of seven (7) years from the date of delivery or registration, as entered on the Warranty Certificate supplied with the vehicle.

EV & HYBRID VEHICLES

SAIC vehicles are guaranteed by the manufacturer against any defect in the original paintwork for a period of seven (7) years from the date of delivery or registration, as entered on the Warranty Certificate supplied with the vehicle.

Battery Warranty

The original vehicle 12-volt battery installed at the factory will be covered for a period of two (2) years / unlimited KMs.

Tyre Warranty

The New Vehicle Warranty does not include tyres, these are covered by the warranties provided by the tyre manufacturers or suppliers and any claim for tyres should be directed to the nearest tyre supplier or manufacturer service agent.

Decal Warranty

The roof decals installed through the approved MG Motor decal supplier network will be covered for a period of two (2) years.

Disclaimer

Warranty Policy

These warranty terms and conditions are applicable by SAIC Motor Australia Pty. Ltd. (MG Motor) and cover the supply of the MG Aurora Charge Hub (Warranty).

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The rights described in this Warranty are in addition to the rights you have as a consumer under the Australian Consumer Law. This Warranty does not purport to limit liability or alter your rights as a consumer that cannot be excluded under applicable law, including the Australian Consumer Law.

1. What is covered by this Warranty

Unless otherwise specified in writing by MG Motor and subject to the terms of this Warranty policy, MG Motor warrants that any MG Aurora 7kW or MG Aurora 11kW Charge Hub (MG Charge Hub) supplied by MG Motor will be free from manufacturing defects or malfunctions during normal use for the following periods (each a Warranty Period):

1. in respect of the RFID card supplied with each MG Charge Hub, 1 year from the date of original delivery; and
2. in respect of all other aspects of the MG Charge Hub:
   1. if supplied to MG Motor dealerships for the purpose of installation at the dealer's facility location, 3 years from the date of original delivery;
   2. if supplied to hotels, resorts and other business venues that are not MG Motor dealerships, for the purpose of installation at the business' location, 1 year from the date of original delivery; and
   3. if supplied to individuals for the purpose of installation at a residential address, 3 years from the date of original delivery.

To be entitled to claim under this Warranty, the defect or malfunction in the MG Charger Hub must appear within the applicable Warranty Period.

2. Exclusions (subject to the Australian Consumer Law)

To the maximum extent permitted by law and subject to the Australian Consumer Law, MG Motor is not liable under this Warranty for or in respect of:

1. any accessories or other items separate to the MG Charge Hub (for example, connecting cables that are separately supplied);
2. normal wear and tear;
3. minor issues in the MG Charge Hub which do not substantially interfere with the ordinary use of the MG Charge Hub (for example, changes in cosmetic appearance that do not affect performance);
4. unpaid or partly paid supplies;
5. if MG Motor has supplied the MG Charge Hub as an "EV Aid", MG Charge Hubs that are not installed within 3 months from the date of original delivery;
6. defects notified to MG Motor later than 7 calendar days from the discovery of such defect;
7. any defect that is unrelated to the condition of the MG Charge Hub at the time it was supplied to you, including damage or faults caused by:
   1. improper transportation, storage or installation of the MG Charge Hub after the date of original delivery;
   2. modification, alteration, disassembly or attempted repair of the MG Charge Hub by any person other than MG Motor or its authorised representative;
   3. operation or maintenance that is not in accordance with the MG Charge Hub instructions manual, including where the MG Charge Hub is not used with the specified power supply requirements;
   4. improper climate and environmental conditions where the MG Charge Hub is placed, installed or used, including where the MG Charge Hub is exposed to direct sunlight, rain or snow; or
   5. fire, water damage, power surges, accidental breakage or other events outside of MG Motor's reasonable control, including any lost, stolen or damaged MG Charge Hubs or parts of MG Charge Hubs (for example, the RFID card); and
8. with respect to individuals who purchase the MG Charge Hub for installation at a residential address, use of the MG Charge Hub for a commercial purpose.

This Warranty is not transferable. It is limited to the original customer specified in the original tax invoice or supply agreement.

A Warranty for any MG Charge Hub (including parts) that is repaired or replaced during an applicable Warranty Period, will expire at the same time as the Warranty for the product as originally supplied.

An exclusion described above may be discovered by you, by an electrician or by a person authorised by MG Motor. If the Warranty exclusion is confirmed by MG Motor, you may be charged associated labour and administration costs. If a Warranty exclusion is discovered during a repair by a person authorised by MG Motor, the repair will be stopped, you will be notified and a repair estimate may be provided.

3. How to make a claim under this Warranty

To make a claim under this Warranty, you must:

1. cease using the MG Charge Hub immediately after the defect or malfunction appears;
2. notify MG Motor within 7 calendar days after the defect or malfunction appears; and
3. provide MG Motor with a copy of the original tax invoice or supply agreement, and photos or videos evidencing the defect or malfunction.

To make a claim, you can contact 1800 64 2277 (1800 MG CARS) or by emailing anz.evsupport@smil.com.

Once a claim has been submitted, MG Motor will endeavour to assess your claim and respond within 10 business days.

You will bear the expense of making the claim. MG Motor will bear the expense of labour, freight and administrative costs if MG Motor assesses that a valid claim has been made under this Warranty policy.

4. Remedies

If the MG Charge Hub is determined by MG Motor to have a manufacturing defect or malfunction within the terms of this Warranty policy, MG Motor will, at its own election, either replace the MG Charge Hub or component with the same or comparable model, or repair it.

Any available remedy under this Warranty relates to the MG Charge Hub only, and not any accessory or other item separate to the MG Charge Hub (for example, connecting cables that are separately supplied).

To the extent that the MG Charge Hub or component is capable of retaining user-generated data, you should be aware that repairs may result in the loss of that data.

5. What if I have questions or concerns?

This Warranty is given by SAIC Motor Australia Pty. Ltd.

You may direct any questions or concerns to 1800 64 2277 (1800 MG CARS), anz.evsupport@smil.com or:

SAIC Motor Australia Pty. Ltd.
Level 19
100 Arthur Street
North Sydney NSW 2060

These limited warranties refer to 'manufacturing defects in material and workmanship' or 'manufacturing defects'. We recommend that the language of each of the limited warranties be harmonised to 'manufacturing defects'.

The following items are excluded under this Warranty:

• Tyres. Tyres are not covered by this Warranty. Tyres are covered by the express warranties of their respective manufacturers or suppliers. Any claim in respect of Vehicle tyres should be directed to the nearest manufacturer service agent or supplier. Excessive tyre wear, inconsistent with normal use may be considered under this Warranty only when the wear results from a manufacturing defect.

• Non-genuine parts and accessories. Non-genuine parts and accessories are not covered this Warranty. Non-genuine parts and accessories are covered by the express warranties of their respective manufacturers or suppliers. Any claim in respect of non-genuine parts and accessories should be directed to the nearest manufacturer service agent or supplier. Any fault or decline in Vehicle performance and/or reliability resulting from the use of non-genuine parts is not covered by this Warranty.​

The following uses, normal or natural occurrences and aspects of the Vehicle and its ownership are not covered by this Warranty:

• Parts that are subject to normal wear and tear (which may vary depending on the usage of the Vehicle, its kilometres, geographical and climatic environment) that do not result from a manufacturing defect (including, but not limited to, normal wear and tear on tyres, brake pads, bulbs, and wiper blades);

• Any fault as a result of use of the Vehicle for racing, rallying, speed trailing, hill climbing or similar activities or competitive events or any fault as a result of using the Vehicle for a purpose other than that for which it is designed;

• Any fault as a result of driver negligence, misuse or abuse (including but not limited to, tampering, disconnection, loading or towing beyond the manufacturer's specifications, or continuing to drive the Vehicle after loss of fluids, lubricants, oils, coolants, refrigerants or water);

• Any fault as a result of an accident, impact, collision, explosion or fire damage;

• Any fault as a result of failure to have the Vehicle inspected, serviced and repaired strictly in accordance with MG Motor's specifications set out in the Service & Warranty Booklet and/or by a duly certified and qualified vehicle repair workshop;

• Any fault as a result of installation or use of non-genuine parts, fluids, accessories, equipment, assemblies or components;

• Any fault as a result of theft, illegal use or malicious damage;

• Any fault as a result of damage resulting from the use of non-recommended, inappropriate or contaminated fuel, additives, oil, fluids, lubricants, coolants, refrigerants or water;

• Any fault as a result of failure to maintain and care for the Vehicle, including but not limited to, its body, trim and paintwork, in accordance with the manufacturer's recommendations (e.g., use of unsuitable cleaning agents, incorrect storage methods) as set out in the Service & Warranty Booklet;

• Any fault as a result of environmental conditions (including but not limited to, acid rain, industrial fall-out, salt, sand, stones, tree sap, bird or animal droppings, windstorm, hail, flood, lightning, or other events outside of MG Motor's reasonable control);

• Any Vehicle that has been written off by an insurer;

• Any Vehicle that has been subject to, or fault in a Vehicle as a result of, experimental adjustments, alterations, modifications or repairs that alter the original specifications of the Vehicle and/or that have not been approved by MG Motor (including but not limited to modifications to body, chassis, electric or other systems);

• Any Vehicle that has the odometer disconnected or changed – i.e., where mileage has been altered and/or the actual mileage cannot be readily determined (if the odometer is replaced, it is important to enter the odometer; reading of the removed odometer in vehicle documentation);

• Operational characteristics which are considered to be representative of the characteristics of the Vehicle, including but not limited to:

- noise, rattles or vibrations of low amplitude or frequency;

- slight oozing of oil or the like about packing and/or oil seals;

- gaps between panels which are within limits; or

- external appearance defects such as paint, chrome and trim, which are not visual unless magnified by special means;

• Normal maintenance including adjustments (front brake, axle, wheel or headlight alignment etc.), periodic servicing, cleaning or replacement of oil, air, fuel and passenger compartment filters, maintenance of nuts, bolts, clips, connection;

• Incidental expenses as a result of defects in manufacture, including but not limited to, telephone expenses, vehicle rental charges, towing charges, loss of use of the Vehicle, loss or damage to personal property;

• Repairs or work required, that form part of the New Vehicle Preparation (PDI), or as a result of poor preparation of the vehicle prior to delivery to the customer; or

• The re-occurrence of a fault due to the quality of work performed or a diagnosis error by a dealer, otherwise known as rework.

Owner's Responsibilities

The owners handbook describes the proper care and use of the vehicle.

Vehicle warranty

The owner should:

• Make sure all required maintenance is performed and all materials used meet MG Australia engineering specification.
• Note: Failure to perform maintenance promptly and in accordance with MG specified service intervals will invalidate warranty coverage on the parts effected.
• Make sure the vehicle is presented to a dealer for any warranty repair as soon as practicable after defect is detected. This will minimize the effect a defect has on the vehicle and the nature of the repair needed.
• Make sure that receipts for completed maintenance work are retained with the vehicle and confirmation of maintenance. Work is always recorded in the vehicle documentation.